IS YOUR SITE SAFE AND SECURE?
We are secured by Shopify, a well-known E-Commerce platform. Also, we guarantee a SAFE & SECURE CHECKOUT. Payments are processed through Shopify through major card companies shown in the image below. We do not have access to any information about you or your card.
We do not allow profanity to be customization on your piece. If we find a piece that contains profanity, we will cancel your order and refund your purchase price. In the event that the piece completes the automated production process, we may charge a restocking fee of up to 25% of the total purchase price. You will see this deduction in your refund. Please refrain from including profanity to ensure a smooth transaction.
Do I need to create a new customer account?
You can create a new customer account for the new website. If you use the same email that your previous orders were placed under, they will link to your account once everything has been transferred over.
However, you do not have to create an account if you do not wish to. You can check out as a guest.
How long does it take to ship an order?
The general turnaround time for most products is 1-2 weeks. The reason for this amount of time is that each item is unique and customized. We cannot produce your item until we receive your order, so we have to build the items as they are ordered!
(Turnaround times can fluctuate depending on popular ordering seasons, amount of orders being produced)
How are your sizes determined?
We offer several different sizes of all of our products. The size of our square products represents the side length. The size of circle products represents the diameter. The rest of our products are measured from the greatest points of the product.
Will my metal product rust?
Our metal products are powder coated and cured in a 400-degree oven. As long as there aren't any blemishes exposing the actual metal, your piece is protected from the elements.
*The Copper option is not made of actual Copper. It will not form a patina.
**The Raw Steel option is not powder coated. It is literally the raw metal so it will eventually rust and the edges can be sharp. Please handle with care. If you like the raw, rusted look but would like minimal rusting, you can apply a rust neutralizer and then a clear coat to your piece.
We have sales periodically, but we recommend subscribing to our email. We always mail out our special offers to our e-mail subscribers first!
Since we do not offer any expedited services, we recommend that you order your item at least 4 weeks before you need it. We realize this seems like a long time, but due to the personalization that is required to produce your item plus the shipping time, we recommend that you plan plenty of time in advance!
We ship our products through two shipping providers, UPS and the Post Office.
Depending on your location in the United States, your package can take anywhere from 2-7 days to arrive once the label has been created. When your order ships, we e-mail you tracking information so that you can keep a close on eye on where your order is!
Our products are cut out of 16 gauge steel. This thickness was chosen to provide you with a solid and quality item, but isn't too heavy to hang on your wall or door!
We will create your item exactly as you specify on your order. If the product calls for you to pluralize your name please do so in the custom field provided.
If you select a color other than Raw Steel, the price will increase accordingly. The initial price shown is the base price of the first size option the cost will increase with size increases and color options.
You will need to contact the local Post Office or UPS with your tracking number to file a missing mail claim.
Contact us for custom colors.
In most cases, yes we can. We would need a png or jpeg file to see if it is possible. There is also a $30 Custom Design Fee.
Signs come with mounting holes, a small nail or screw, put into a stud of a wall will hold them up. Do Not put into Sheetrock without the proper anchors.